Returns & Exchanges
At Jackery CA, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Please ensure your items are in their original condition to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your unworn garments in their original packaging, ensuring all designer tags and labels remain intact.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized Jackery CA courier location across Canada.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing